Продажа билетов на сайте biletbus.pl, в кассах Гродненского и Белостокского автовокзалов, а также в офисе предприятия КлассТур на ул. Замковая 11-205
valid from 21.04.2016
Chapter 1. General Provisions1.1) drawn up on the basis of Art. 4 of the Act of 15 November 1984 Transport Law of Poland(consolidated text Journal of Acts of 2000, No. 50 item 601).
Chapter 2. Booking and purchasing a ticket2.1) Booking by Online bus booking system means conclude the Contract of Carriage and adoption of Regulation.
Chapter 3. Trip3.1) Passengers must arrive at the stop indicated in timetables at least 10 minutes before the scheduled departure of the bus.
Chapter 4. Luggage4.1) Each part of the passenger's luggage transported in the luggage compartment must be signed by the name of the passenger, in accordance with your ticket. Obligation to sign the baggage lies on the Passenger.
Chapter 5. Electronic payments5.1) Passengers can make payment for the transportation service using one of the following methods:
Chapter 6. Complaints6.1) Claims arising from the implementation of the contract of carriage should be sent to the carrier in writing only. A person authorized to lodge complaints is the passenger or his legal guardian. Complaints submitted by third parties, are not considered. When submitting a claim you must provide your order number.
Chapter 7. Ticket cancellationTo return the ticket, in the period not earlier than 600 minutes before the departure of the bus, the passenger must use option "Change / Refund" on the website.
Chapter 8. The security policy of personal data8.1) Pursuant to Regulation 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of personal data (hereinafter: GDPR), we guarantee the confidentiality of personal information of the Passenger, which comes to us via the Online bus ticketing system.
Chapter 9. Final provisionsIn the event of an irregular situation and are not described in these rules should be applied: the Act of 15 November 1984 Transport Law of Poland(consolidated text Journal of Acts of 2000, No. 50 item 601), the Act of 23 April 1964 Civil Code of Poland (Journal of Laws 1964, No. 16, item 93).